Refund policy

Refund Policy

At Jakkies, your satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help. This Refund Policy outlines our policies regarding returns, refunds, and exchanges.

1. Eligibility for Returns and Refunds

We accept return or refund requests for most physical products within 90 days of delivery.

To be eligible for a return:

The product must be unused and in the same condition in which you received it.
The product must be in its original packaging.
You must provide valid proof of purchase, such as your order number or receipt.

The following items are not eligible for return or refund:

Supplements or other consumable products that have been opened or unsealed.
Gift cards.
Opened health or personal care products.
Hazardous or flammable items.
Items marked as final sale or clearance.

2. How to Request a Return or Refund

To start a return or refund request, contact our customer support team at:

Email: service@tryjakkies.com

Once you've contacted us, our team will provide you with the appropriate return address and instructions.

Please wait until you receive confirmation from our team before returning your order. Items returned without prior authorization may not be eligible for a refund.

3. Refunds

Once your return has been received and inspected, we'll notify you by email.

If your refund is approved, it will be issued to your original payment method within 5–10 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

Refunds apply to the cost of the product only unless your order arrived defective, damaged, or incorrect. Original shipping charges are non-refundable.

4. Exchanges

We offer replacements for products that arrive damaged, defective, or incorrect.

If there's a problem with your order, please contact service@tryjakkies.com within 7 days of delivery and include your order details, a description of the issue, and clear photos showing the problem.

Our support team will review your request and provide further instructions.

5. Late or Missing Refunds

If your refund has been approved but you haven't received it yet:

Check your bank account or original payment method again.
Contact your bank, credit card provider, or payment service, as processing times can vary.
If more than 10 business days have passed since your refund was issued, contact us at service@tryjakkies.com and we'll assist you.

6. International Orders

Customers are responsible for return shipping costs unless the product received was defective, damaged, or incorrect.

Any customs duties, import taxes, or similar charges associated with international orders are non-refundable.

If an order is returned to us because it was refused, undeliverable, or an incorrect/incomplete shipping address was provided, additional fees may apply. Original shipping charges will not be refunded.

7. Disputes and Chargebacks

If you experience an issue with your order, please contact us at service@tryjakkies.com before opening a chargeback or payment dispute.

We want the opportunity to investigate your concern and work with you toward an appropriate resolution.

8. Changes to This Policy

Jakkies reserves the right to update or modify this Refund Policy when necessary. Any changes will be reflected on this page.

Contact Us

If you have questions regarding a return, refund, replacement, or your order, please contact us: